An interactive class of self-analysis for secretarial staff. The course begins with trainees reviewing their own communication style and providing peer feedback.
Trainees will be exposed to effective communication styles and how to prepare messages before delivering it, while also considering the receiver’s position.
Course Outline
Morning : Clear Communication
- What is communication
- Barriers to communication
- Asking the right questions
- Key communication skills
- Funnelling and getting the right answers
Afternoon : Dealing with Problems Effectively and Writing
- Understand the ways to influence
- Planning your message to deliver constructive solutions
- Being positive
- Using Statements + Benefit/Consequence
- Effective Emailing
