Business Process Improvement
Who should attend?
Operational Line Managers that require guidance in documenting their business unit's performance so as to recommend process improvements to Upper Management.What is it about?
What is covered in this course?
Recognizing the NeedIdentifying the Team
- Business Leader = Visionary
- Process Owner = Project Manager
- Operational Manager = Line Manager
- Process Operator =End User
Planning
- Drafting Charters
- Scheduling and Sequencing Activities
Documentation and Reporting
Progress Reports and Knowledge Management
Monitoring and Control
DMADV: Define, Measure, Analyze, Design, Verify
Closeout
- Documentation Wrap Up and Sign Off Procedures
- Capturing and transmitting new knowledge
- Training and Support Personnel Briefed and Assume Responsibility
Duration
1 dayRelated Courses
“Many of our current processes result from a series of ad-hoc decisions made by functional units, with little attention to effectiveness across the entire process. Many processes have never even been measured.”
T. Davenport and J. Short
Sloan Management Review Summer 1990
T. Davenport and J. Short
Sloan Management Review Summer 1990