Effective Communication

What is it about?
This Effective Communication training provides trainees with an understanding of the different types of communication and which are most effective. There are barriers to communication and these need to be realised for effective communication. It covers skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback.

Learning Objectives:   

• To provide participants with opportunities to :   
• Identify the seven elements of communication
• Choose an effective channel based on network structures
• Respond effectively to receiver feedback
• Reduce verbal and non-verbal interference 

What is covered in this course?

• Understanding communication
• What is communication and how the elements relate
• How non-verbal and verbal communication influences the message
• Barriers to communication in your company
• The role of customer service and sales (Communication is all about selling, too!)
• Who are customers?
• Key communication skills
• Needs and reactions
• Asking the right questions
• Funneling and getting the right answers
• Listening skills
• Types of communication and the influences on each
• Choosing the right communication type and style

Duration
1 or 2 days (Customised)