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Conducting Effective Performance Reviews


What is it about?
Performance reviews are an essential component of employee development.

Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.

  • The importance of having a performance review process for employees
  • How to work with employees to set performance standards and goals
  • Skills in giving feedback, listening, and asking questions
  • A proven interview process
  • How to make the performance review legally defensible

What is covered in this course?
  • Basics of Performance Appraisals - participants will move into small groups to discuss of the value of appraisals.
  • Employees’ Concerns about PAs
  • What Makes PAs a Defensible Process?
  • Stereotyping
  • The Performance Management Process - four-stage performance management process.
  • SMART Goals - re-write some goals to meet these criteria.
  • Goal Setting - short individual exercise.
  • The Performance Management Cycle - the basis for review and the performance standard; BARs and KRAs will also be discussed briefly.
  • Setting Standards
  • Performance Development Plan
  • Feedback and Communication
  • Listening and Asking Questions
  • Characteristics of Effective Feedback - There are six characteristics of effective feedback.
  • Accepting Criticism
  • Activity - Role-playing each stage of the performance appraisal process. Each role play will be followed by discussion and feedback from the trainer and from other participants. Maintaining Performance
  • Handling Performance Problems
  • Performance Management Checklists

Duration
2 days

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